24 hours doctor hotline set up the "Heart Bridge" Internati 3800 patients with heart
- Details
- Category: Ningbo News
- Published: Monday, 25 June 2012 09:01
Source 2012-6-24 8:28:51
Ningbo Daily News, Dr. Zhu Jing received calls of a uterine fibroid resection patients. In the simple inquiry and patient appointment with a return visit next week. The same day, 365 days of the opening of the 24-hour doctors hotline, Zhu Jing received a dozen patients to inquire.
Whole year, "no shutdown" phone hotline to answer a total of over 3800 patients calls. Telephone exchanges set up a communication "heart bridge" between doctors and patients. This phone hotline spread Zhu Jing is the "stick" from the first resident experts. In the future, the baton will pass on the resident expert.
The hotline is set up by the Red House and Women's Hospital, Ningbo treatment center. I found that, in the outpatient department and ward office desk, placed a stack of business cards of doctors, for patients to access. The patient's condition For sustained attention, the doctor usually will take the initiative will be handed the card.
"Row of the team of a few hours, say three of five sentences." This is outpatient-based physician-patient contact mode left to the patient's feelings. Not registered to see the clinic, the patients have something difficult to find a doctor.
In mid-June last year, the Red House and Women's Hospital, Ningbo treatment center settled in Zhenhai People's Hospital, launched a hotline 24 hours a day. Experts whether at work or off duty, work or vacation, and no matter or to return to Shanghai in Ningbo, the phone is always kept clear.
Tel is more and more doctors will be tired? Zhu Jing said that the patient is a doctor of the best teachers, doctors should be grateful heart patients. The more calls, stating that patients trust doctors more; communicate more clinics will be more efficient. This is equally pleased that a good thing.
In addition to skilled medical technology, doctors now should be more emphasis on service, not only to prepare for the diagnosis and treatment of the patient's decision, but also concerned about their physical and psychological changes in a timely manner to do the humane old Association of health workers in Ningbo City, the Secretary-General Wang Deyang services. He said the 24-hour hotline to promote patient harmonious, the regression medical people-oriented initiatives.
