NingboLife and NingboExpat since 2004 - Because the middle of the night repair costs soared from 400 yuan to 6100 yuan.

Because the middle of the night repair costs soared from 400 yuan to 6100 yuan.

Details: Category: Ningbo News; Published: Wednesday, 04 July 2012 10:04

source 2012-7-4 9:22:55 Ningbo Evening News
　　Recently, reporters learned from the 12315 Center of Industry and Commerce Bureau, the first half of this year, the city has received consumer complaints of motor vehicles and accessories 529 12 315, a daily average of close to 3. The same period last year of such complaints was 459, an increase of 15%.
　　The business sector analysts believe that these complaints were mainly about the quality of insurance, after-sales maintenance, contracts, etc., especially in the quality and after-sales, the largest share. States have not yet introduced the provisions of "Three Guarantees" on the car, car quality complaints of professional technical but also very strong and involve a large amount of money, no small difficulty mediation.
　　Even after signing the contract, another payment of 2000 yuan service fee "
　　Obviously paid a deposit, signed the contract and was told that they would go to another to pay 2000 yuan service fee. Public Wang for this inexplicable extra $ 2000 "service fee", which is quite depressing.
　　According to Mr. Wang said, on April 17 this year, he Jiangdong a Ford 4S shop fancy a value of 195,800 yuan Ford, and paid a $ 1,000 deposit, signed the contract. But after, Mr. Wang was 4S shop informed, but also need to pay 2000 yuan service fee.
　　What is the "service fee" services? 4S shop explained that the fees that the mortgage fee. "As the consumer mortgage purchase mortgage two years time. Two years, responsible for the custody of client information, costs resulting."
　　"Regardless of whether this fee is reasonable, since the charges, he will have is described in the contract, why the contract after signing the contract, have to charge this fee?" Public Wang wondered.
　　In this regard, the Ningbo Industrial and Commercial 12315, the operator fails to fulfill the obligation is to "abide by the law and fulfill its contractual obligations", through mediation, the operators agreed to refund the deposit of 1000 yuan, and consumers to apologize.
　　Because the middle of the night repair costs soared from 400 yuan to 6100 yuan.
　　Recently, Shimou driving the car broke down in the high-speed port of Ginger was already 22:00. Finally find an auto repair shop still open, Shimou quickly to the shop owner for help.
　　The owner checked later said maintenance costs about 400 yuan. The repair took less than 20 minutes, the owner said 400 yuan else fails, at least to 2000 yuan. Unexpectedly, an hour later the owner repair the new problems, to 4000 yuan to fix it. The next day at about 4 am, the car has not repaired, the repair costs had risen to 6100 yuan.
　　At dawn, Shimou pay the full amount after driving down the road, did not think just getting out of 3 km, the car again to strike. Shimou immediately to Ginger Chamber of Commerce and Industry of the complaint. Through mediation, although the car did not fix, but the repair shop to replace old damage parts. Identification of 4S shop, about 2000 yuan worth of these parts, and finally repair shop refund Shimou 4100 yuan maintenance costs.
　　To assess the damage, the owners did not know the insurance company is the fault of the responsible party
　　Lee driving the car driving to the thoroughfare road Beilun segment in January this year, the collision with the vehicle in front. Identified by the traffic police department, Lee negative full responsibility for the accident. Lee immediately notified their insurance company, by the evidence fixed the damage to the vehicle, the insurance company survey members then left the scene.
　　In March, the insurance company named Hu to assess the damage member phone contact Lee to inform the owners of fixed-loss amount of 58,500 yuan, Lee must own expense 11,300 yuan. Lee insisted that the vehicles in the 4S shop to assess the damage, the insurance company did not notify Lee participated in the illegal operations, thereby violating their right to know and the right to choose, Lee was made to the Consumer Protection Committee of Ningbo City complaints.
　　Understand the focus of controversy, City Consumer Protection Committee, the staff of the insurance company is not Lee reported the first time informed its claims process, also did not notify their participation to the damage, against Lee's right to know, the right to choose and fair trading rights, insurance companies should bear the liability. Eventually the two sides reached full agreement, Lee needs to bear the cost of 11,300 yuan, the insurance company takes 4520 yuan.
　　Million luxury cars bought 10 days of the engine to produce abnormal sound
　　In February this year, Mr. Wu in Zhenhai, a 4S shop to buy a $ 110 million in luxury cars, bought 10 days, Mr. Wu found himself in the process of moving the engine there abnormal sound. Mr. Wu immediately contacted the factory and the 4S shop, after the engine is only recognized after the experts there are discordant voices, does not affect the normal use of Mr. Wu. In desperation, Mr. Wu call 12 315 complaints and reports, telephone help.
　　In April of this year, Zhenhai business sector mediation, both parties reached a mediated settlement: 4S shop has agreed to exchange a better-equipped luxury car to Mr. Wu, and prior compensation of 15,000 yuan rights fee.
　　Maintenance free is only free basic maintenance costs
　　In January of this year, Mr. consumers a single purchase in Yinzhou a car purchase 4S store committed to giving twice maintenance. When the end of March Mr Sin came to the 4S shop to do the second maintenance, 4S stores have to charge a single Mr 300 yuan maintenance costs. Mr. Shan was wondering, 4S shop explained that the car presented the maintenance of only basic maintenance, the first maintenance to do is basic maintenance, it is free; second maintenance in addition to the basic maintenance projects plus the maintenance projects, plus a maintenance project requires additional fee, not free maintenance.
　　Finally, through the mediation of the Consumer Protection Committee, 4S shop working hours, fees can be removed for the consumer, and parts discount plus maintenance projects, consumers have to pay 175 yuan, consumer acceptance.