Lishe International Airport general manager of the leading fly first thing sent a letter of apology

Details

Category: Ningbo News

Published: Tuesday, 19 June 2012 10:15

BEIJING, Ningbo, May 13 recent users in the online posting, about the encounter of the afternoon in the Ningbo airport own in May. The friends said that day, because of the weather, the Hainan Airlines HU7197 flights taking off in the plan at night by the air traffic control but failed to take off on time. Another Hainan Airlines HU7297 flight plan departure time is 21:00. This should be in accordance with the principle of "first come, first served" under the conditions allowed to take off after the the HU7197 times flight departure to fly. The HU7297 flights because of "heavyweight" passenger before HU7197 flights take off. Users in the post, the decision of the Ningbo airport so that the leaders first "flying", saying he suffered a "leadership privileges. Immediately after the release of posts triggered a strong concern for users.
　　Lishe International Airport general manager of China Building Special BEIJING, released a letter of apology reads as follows:
　　Letter of apology
　　Dear passengers, you and the media friends:
　　Hello, everyone!
　　First of all, I as the general manager of the Ningbo Airport, May 8 the large area of Ningbo to Beijing flight delays, and the subsequent mismanagement problems, resulting in passenger travel inconvenience and dissatisfaction of the public, in good faith to apology.
　　For what happened on May 8 and subsequent online discussions, we have conducted a careful investigation to verify that our main problem is: First, the disposal of flight delays plans imperfect, for the same day en route to inclement weather will affect the four Ningbo to Beijing flight preparation; Airlines delayed the emergency coordination improper disposal, the deployment of an unreasonable delay of several flights; Airlines extension of measures in place to do service work is not in accordance with the relevant requirements of the industry, coupled with individual employees business processes are not familiar with the error response to the reasonable demands of travelers.
　　After the event, in the face of public concern and discussion on the release of the information passed is a bit confusing and irresponsible, resulting in a misunderstanding of the public resulting in an extremely adverse impact on passengers and the public, wipe the image of Ningbo black, I express my deep remorse and uneasiness. The above issues, the final analysis, management of the airport, I will conscientiously sum up the lessons, giving top priority, Chajiu rectification and to prevent future occurrence of similar problems.
　　As general manager just took office less than a month, I know that in the management of the road there are many things to learn, a lot of work to do. For the care and support of friends and the media, I express my heartfelt thanks, and also welcomes the media and friends and the community to supervise the future work of the Ningbo Airport. Building a better Ningbo Airport, so that it can better serve each and every passenger and cargo owners, our common aspirations and expectations. In the future, I and my team will make every effort, and confidence in the good service of this article, proper management of this article, but also to make the development of this article, an effort to promote economic and social development of Ningbo City, the dedicated service guests all over the world, and make due contribution to Ningbo Airport.
　　Lishe International Airport general manager of China Building
　　May 13, 2011

 Source 2011-5-14 9:05:03 China News