Video dialogue settles international trade disputes

Details

Category: Ningbo Business

Published: Tuesday, 25 September 2012 15:19

Recently, local quality watchdog successfully settled a trade dispute through the internet with a US Company over the quality problems of the toys imported from a Ningbo manufacturer. The later agreed to pay the US side 20,000 yuan as compensation.

A few days ago, the Administration Bureau for Industry & Commerce in Fenghua of Ningbo received an e-mail from a US company named Lyco product LLC, complaining the colors of the $34,000 toys it imported from a Fenghua Toy Factory are inconsistent with the original samples. The Administration for Industry & Commerce soon conducted an investigation in the involved toy factory.

According to the investigation, the US company sent representatives a month ago to the Fenghua toy factory and signed a contract worth $ 34,000. The contracted stated that the seller's duties are complete as soon as the goods are delivered to the carrier.

After an in-depth investigation into the toy quality, the two sides had no objection to the quality of the sample after a face-to-face negotiation. The contract failed to make a clear agreement on the product quality, appearance, and color. The US buyer neither sent an inspector nor retained the samples for later identification.

Eventually, both sides accept the ruling of the local safety watchdog. The toy manufacturer agreed to compensate 20,000 yuan to the US company.