Ningbo's public service quality satisfaction ranks among top ten nationwide

Category: Ningbo News
Published: Wednesday, 11 August 2021 14:33

The State Administration of Market Supervision and Administration recently released the "2020 National Public Service Quality Monitoring Bulletin". Ningbo's public service quality satisfaction in 2020 is 82.4 points, ranking first among 110 cities in 31 provinces (autonomous regions and municipalities) under monitoring, the highest in history.

The purpose of public service quality monitoring is to comprehensively reflect the state of public service quality in our country, improve shortcomings, and continuously improve the level of public services. The monitoring involves 12 aspects including public education, public employment, medical services, social security, public utilities, ecological environment, public transportation, public safety, public culture, public sports, elderly care services, and government services.

From the perspective of monitoring cities, 48 have achieved a satisfactory range of public service quality (80-100 points), accounting for 43.6% of the total number of monitored cities, an increase of 6.7 percentage points from 2019.

The remaining 62 cities scored between 70 and 80, which is in a relatively satisfactory range. Among them, Chengdu, Huzhou, Nanjing, Kunming, Xiamen, Nantong, Wuxi, Hangzhou, Shanghai and Ningbo are ranked in the top ten.

The city’s public service quality satisfaction rate was 80.96 points in 2018 and 81.26 points in 2019. It has been in the “satisfied” range for three consecutive years, and has been steadily improving. In 2020, each individual satisfaction rate exceeded 80 points, all in the “satisfied” range. "Interval.

In Ningbo's sub-item scores, six individual satisfaction indicators, such as social security, medical services, public employment, public safety, public transportation, and public culture, are all ranked within top 10, of which social security, medical services, and public employment are satisfied. The degree is particularly prominent, ranking in the top five